Frequently Asked Questions

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

You can change shipping address information by logging into your account in just few clicks.

You can edit or modify your order very easily. You can do so by clicking the cart icon. From there you can add an item or empty your cart.

We offer delivery within 3 – 4 days.

Once the refund has been initiated, the refund amount is expected to reflect as per the payment method:

• Cash on Delivery – (3-5 business days)
• Online Payment via Credit / Debit Cards – Refund will be in source (3 – 5 business days)
• Bank Payments – (3-5 business days)

Points to Note:

• Refunds timelines depend on Bank turnaround times.Also, Delivery and Cash Handling charges will not be refunded.
• Please note that any refund will be initiated only for the specific number of items / products that you chose in the returns request placed with us.
• We will not process a refund for any additional units or other items / products returned.
• Any additional units or items / products received, during the course of the returns process, will not be returned to you either.

Please read the T&C of the offer carefully for the eligibility of cashback. Cashback may depend on the following factors:

1. Date of purchase

2. Total order value

3. Mode of payment 

4. First time order

5. Maximum cashback per transaction/card

Please visit the Active Offers page in the our website & read the Terms & Conditions of the offer that you made a payment through carefully. Often, the T&Cs will have more information on when to expect the cashback, if you are eligible to receive it.

Yes, delivery charges will be included in your invoice.

You can raise a request to return any items with these simple steps:

1. Go to My Orders
2. Select the respective order and click on ‘RETURN’
3. Check to see if the product/s that you wish to return are returnable and have a valid return-by date.
4. Select the item with quantity and reason for return

We will pick up the returnable items within 1 – 7 days from the date of request. Please keep the return package ready in its original packaging. You are also requested to keep a copy of the invoice/ bill from the partner licensed retail pharmacy handy for verification.

Special Note –

Items marked as “Non-Returnable” on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, Maas Collection will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).

We are sorry you have had to experience this. To initiate a return of the wrong product, please login to your account, tap the “My Orders” tab, select the order in question & tap on the ‘Return’ tab. We will try to resolve your concern on priority.